Shipping Policy

1. ​Policy Acceptance

By placing an order with Aquaxfusion Shop, you agree to comply with all terms outlined in this shipping policy.


2. ​Order Processing & Cut-off Times

  • Handling Time: 1-2 business days (Monday-Friday, excluding federal holidays).
  • Order Cut-off Time: 4:00 PM EST (GMT-05:00, New York Time).
    • Orders placed after cut-off will be processed on the next business day.

3. ​Shipping Methods & Transit Times

  • Carrier: United States Postal Service (USPS).
  • Transit Time: 5-10 business days (Monday-Friday, excluding holidays).
    • Note: Delivery estimates are based on carrier data and ​not guaranteed. Delays due to weather, customs, or carrier issues are beyond our control.

4. ​Shipping Costs

  • Domestic (USA): Free shipping on all orders.

5. ​Order Tracking

  • A tracking number will be emailed to you within 24 hours of shipment.
  • Track your package: USPS Tracking Link

6. ​Address Changes & Corrections

  • Pre-Shipment: Contact us at support@aquaxfusion.com before 4:00 PM EST to modify addresses.
  • In Transit: Address changes cannot be processed once shipped.
    • If undeliverable due to an incorrect address, the package will be returned to our facility.
    • Reshipment Fee: Customer must cover full shipping costs for resending.

7. ​Cancellations

  • Before Shipment: Cancel anytime via email request.
  • After Shipment: Refer to our Return & Refund Policy for returns.

8. ​Damaged or Lost Packages

  • Damaged in Transit:
    • Refuse delivery and immediately contact support@aquaxfusion.com with photos of damage.
    • If already accepted, file a claim with USPS and notify us within 48 hours.
  • Lost in Transit: Contact us after 12 business days for investigation.

9. ​Taxes

  • All prices include applicable taxes and fees. No additional charges will apply.

10. ​Contact Information

  • Email: support@aquaxfusion.com
  • Response Time: 1-2 business days.

11. ​Policy Updates

We reserve the right to modify this policy. Changes will be effective immediately upon posting.