Shipping Policy

1. Policy Acceptance

By placing an order with Aquaxfusion Shop, you agree to comply with all terms outlined in this shipping policy.

2. Order Processing & Cut-off Times

Handling Time: 1-2 business days (Monday-Friday, excluding federal holidays).
Order Cut-off Time: 4:00 PM EST (GMT-05:00, New York Time).
- Orders placed after cut-off will be processed on the next business day.

3. Shipping Methods & Transit Times

Carrier: United States Postal Service (USPS).
Transit Time: 5-10 business days (Monday-Friday, excluding holidays).
- Note: Delivery estimates are based on carrier data and not guaranteed. Delays due to weather, customs, or carrier issues are beyond our control.

4. Shipping Costs

Domestic (USA): Free shipping on all orders.

5. Order Tracking

A tracking number will be emailed to you within 24 hours of shipment.
Track your package: USPS Tracking Link

6. Address Changes & Corrections

Pre-Shipment: Contact us at support@aquaxfusion.com before 4:00 PM EST to modify addresses.
In Transit: Address changes cannot be processed once shipped.
- If undeliverable due to an incorrect address, the package will be returned to our facility.
- Reshipment Fee: Customer must cover full shipping costs for resending.

7. Cancellations

Before Shipment: Cancel anytime via email request.
After Shipment: Refer to our Return & Refund Policy for returns.

8. Damaged or Lost Packages

Damaged in Transit:
- Refuse delivery and immediately contact support@aquaxfusion.com with photos of damage.
- If already accepted, file a claim with USPS and notify us within 48 hours.
Lost in Transit: Contact us after 12 business days for investigation.

9. Taxes

All prices include applicable taxes and fees. No additional charges will apply.

10. Contact Information

Email: support@aquaxfusion.com
Response Time: 1-2 business days.

11. Policy Updates

We reserve the right to modify this policy. Changes will be effective immediately upon posting.