1. ​Policy Acceptance

By placing an order with Aquaxfusion Shop, you agree to comply with all terms outlined in this shipping policy.

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2. ​Order Processing & Cut-off Times

• ​Handling Time: 1-2 business days (Monday-Friday, excluding federal holidays).
• ​Order Cut-off Time: 4:00 PM EST (GMT-05:00, New York Time).
  • Orders placed after cut-off will be processed on the next business day.

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3. ​Shipping Methods & Transit Times

• ​Carrier: United States Postal Service (USPS).
• ​Transit Time: 5-10 business days (Monday-Friday, excluding holidays).
  • Note: Delivery estimates are based on carrier data and ​not guaranteed. Delays due to weather, customs, or carrier issues are beyond our control.

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4. ​Shipping Costs

• ​Domestic (USA): Free shipping on all orders.

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5. ​Order Tracking

• A tracking number will be emailed to you within 24 hours of shipment.
• Track your package: USPS Tracking Link

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6. ​Address Changes & Corrections

• ​Pre-Shipment: Contact us at support@aquaxfusion.com before 4:00 PM EST to modify addresses.
• ​In Transit: Address changes cannot be processed once shipped.
  • If undeliverable due to an incorrect address, the package will be returned to our facility.
  • ​Reshipment Fee: Customer must cover full shipping costs for resending.

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7. ​Cancellations

• ​Before Shipment: Cancel anytime via email request.
• ​After Shipment: Refer to our Return & Refund Policy for returns.

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8. ​Damaged or Lost Packages

• ​Damaged in Transit:
  • Refuse delivery and immediately contact support@aquaxfusion.com with photos of damage.
  • If already accepted, file a claim with USPS and notify us within 48 hours.
• ​Lost in Transit: Contact us after 12 business days for investigation.

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9. ​Taxes

• All prices include applicable taxes and fees. No additional charges will apply.

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10. ​Contact Information

• ​Email: support@aquaxfusion.com
• ​Response Time: 1-2 business days.

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11. ​Policy Updates

We reserve the right to modify this policy. Changes will be effective immediately upon posting.

Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.

1. Eligibility for Returns

• ​Timeframe: Returns must be requested within ​30 days of receiving the item.
• ​Condition Requirements:
  • Items must be ​unused, unwashed, and in original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required.
• ​Non-Returnable Items:
  • Sale/discounted items, gift cards, or customized products.
  • Intimate apparel, cosmetics, or hygiene-sensitive items ​if opened.
  • Items damaged due to customer misuse.

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​2. Return Process

​Step 1: Initiate a Return

• Email ​support@aquaxfusion.com with:
  • Your ​order number.
  • Photos/videos of the item(s) showing their condition.
• Our team will review your request and respond within ​3 business days.

​Step 2: Ship the Item

• ​Return Address (if approved):
  ​920 N Meade Ave, Colorado Springs, CO 80909, US
• ​Shipping Requirements:
  • Use a ​tracked shipping method (e.g., USPS, FedEx, UPS).
  • Signature confirmation is recommended for high-value items.
  • ​Unauthorized returns (e.g., sent to incorrect addresses) will be rejected.
• ​Return Label:
  • ​Customer’s Responsibility: Prepare and pay for return shipping unless the return is due to ​our error (e.g., wrong item shipped).
  • ​Prepaid Label: Provided via email ​only for returns caused by us.

​Step 3: Refund/Exchange

• Inspection occurs within ​3-5 business days of receiving the item.
• ​Approved Refunds: Processed to your original payment method within ​7 business days (bank processing times may vary).
• ​Exchanges: A replacement will be shipped once the returned item is verified.

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​3. Shipping Costs & Fees

• ​Free Return Shipping: Provided ​only if the return is due to our error (e.g., defective/wrong item).
• ​Customer-Paid Shipping: Required for returns due to buyer’s choice (e.g., wrong size, change of mind).
• ​No Restocking Fees: We do not charge any hidden fees.

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​4. Refund Details

• ​Original Shipping Costs: Non-refundable unless the return is due to ​severe quality issues.
• ​Delayed Refunds: Contact your bank/payment provider first, then email us if unresolved.

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​5. Order Cancellations

• ​Pre-Shipment: Full refund if canceled before the item leaves our warehouse.
• ​Post-Shipment: Cancellations are unavailable. You may return the item upon delivery.

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​6. Liability & Disclaimers

• ​Lost/Damaged Returns: We are not responsible for return packages lost in transit. Use tracking and insurance for protection.
• ​Policy Abuse: We reserve the right to deny returns for suspected fraud or excessive misuse.

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​7. International Returns

• ​Customs Duties: Paid by the customer unless required by law.
• ​Return Address: Items must be shipped to our US warehouse (address above).

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​8. Contact Us

• ​Email: support@soxavip.com (response within 2-3 business days).
• ​Hours: Mon-Fri, 9 AM–6 PM MST.

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​FAQ

Q: How long does a refund take to appear in my account?
A: Refunds are issued within 7 business days after approval. Allow 3-10 business days for your bank to process.

Q: Can I return a gift?
A: Yes, if it meets eligibility criteria. The refund will be issued to the original payment method.

Q: What if I receive a damaged item?
A: Email us immediately with photos. We’ll provide a prepaid label and expedite your replacement/refund.

Q: Do you accept returns without authorization?
A: No. Unauthorized returns will be rejected and returned to the sender.

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Policy Last Updated: March 20, 2025